Refund & Return Policy

Refund & Return Policy

Last updated: January 2025

Thank you for shopping at HerBagStore.shop.

Please read this Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging.
  • Return requests must be submitted within 14 days of receiving your order.
  • Proof of purchase (order number or receipt) is required.

The following items are not eligible for return:

  • Items marked as final sale or clearance
  • Gift cards
  • Items damaged due to misuse or normal wear and tear

2. Return Process

To initiate a return, please contact us at:

Email: xyy2451124@163.com

Include the following information:

  • Order number
  • Reason for return
  • Photos of the item (if applicable)

Do not send your return until you receive return approval and instructions from us.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Shipping fees are non-refundable.
  • We recommend using a trackable shipping service, as we are not responsible for lost return packages.

4. Refunds

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 5–10 business days.
  • Processing time may vary depending on your bank or payment provider.

5. Late or Missing Refunds

If you have not received a refund:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank.

If you have done all of this and still have not received your refund, please contact us at xyy2451124@163.com.

6. Exchanges

  • We only replace items if they are defective or damaged.
  • If you need an exchange for the same item, please contact us with photos and your order number.

7. Damaged or Incorrect Items

If you received a damaged or incorrect item:

  • Contact us within 48 hours of delivery.
  • Provide clear photos of the item and packaging.
  • We will arrange a replacement or refund at no additional cost.

8. Cancellations

  • Orders can be canceled before shipment.
  • Once an order has been shipped, it cannot be canceled and must follow the return process.

9. Contact Information

If you have any questions about this Refund & Return Policy, please contact us:

Website: https://herbagstore.shop

Email: xyy2451124@163.com

Address:

Room 1103-1, Building 8, Poly Dadu Hui

Dongyong Town, Chengqu District

Shanwei City, China

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